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ZDNET's cardinal takeaways
- The FCC wants your communicative astir the January 14 Verizon outage.
- The Commission has acceptable up a peculiar email code for reports.
- The outage affected millions of customers.
If you were affected by the Verizon outage earlier this month that took down the company's web for astir of a day, the Federal Communications Commission wants to perceive from you.
In a document released earlier this week, the FCC explained that its Public Safety and Homeland Security Bureau was officially investigating the outage and was seeking accusation from frustrated customers, peculiarly those who tried to telephone 911 oregon different nationalist information numbers but couldn't.
The January 14 incidental near millions of customers with an SOS connection connected their screens and incapable to marque calls oregon nonstop texts for astir 10 hours. Verizon blamed the occupation connected a bundle contented and offered customers a $20 credit for their occupation (though immoderate radical reportedly were capable to propulsion for, and person up to $200).
Also: Why the net kept breaking and taking down your favourite sites
To amended recognize however the outage impacted radical and however Verizon responded, the FCC wants to cognize whether you were incapable to marque oregon person calls, whether you could nonstop oregon person substance messages, however agelong your work was down, and whether immoderate harm oregon wounded resulted from being incapable to scope 911. It besides wants you to item however you learned astir the outage, what effect it had connected your idiosyncratic oregon concern life, and whether you consciousness Verizon's nationalist connection astir the outage was appropriate, timely, and effective.
How to kick to the FCC astir your Verizon outage
The FCC has acceptable up a dedicated email code for this outage. To archer your story, nonstop a connection to VerizonOutage2026@fcc.gov with arsenic overmuch item arsenic imaginable astir what happened and what occupation it caused. There isn't a bounty oregon reward for your report, but your details volition go a portion of lawsuit notes that could pb to an FCC good for Verizon if it's determined the institution didn't grip the outage good oregon if exigency services calls weren't capable to spell through. Previous incidents saw fines arsenic precocious arsenic $1 million.
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