Spirit Airlines says it has refunded most customers after shutdown

1 hour ago 7

Spirit Airlines said it has reimbursed most customers with formation tickets aft the fund bearer ceased operations.

The hose is inactive processing a "small percentage" of lawsuit refunds, Spirit told CBS News.

Spirit announced aboriginal Saturday that it had "started an orderly wind-down of operations" aft efforts to get a $500 cardinal national bailout failed. The hose pledged to automatically process refunds for immoderate formation purchased with a recognition oregon debit card.

Who is eligible for a refund?

Under national law, consumers are entitled to refunds erstwhile a concern fails to present a purchased service, Eric Rosen, manager of question contented astatine The Points Guy, explained. By contrast, helium said Spirit customers who paid currency for a summons oregon utilized hose loyalty points are not eligible for a refund, noting that specified points can't beryllium transferred to different airline's rewards program.

Spirit said Saturday that compensation for passengers who booked flights with a voucher, recognition oregon Spirit points "will beryllium determined astatine a aboriginal day done the bankruptcy process."

Can different airlines help?

Some different airlines stepped up to assistance Spirit passengers whose flights were canceled. United Airlines, which offered alleged rescue fares to stranded Spirit passengers, said it rebooked immoderate 14,000 Spirit customers connected its ain flights. The institution is besides offering peculiar fares to Spirit customers done May 16.

Spirit's exit from the marketplace leaves country for airlines to regenerate work connected immoderate routes and drawback marketplace share. On Monday, conscionable 2 days aft Spirit's authoritative demise, JetBlue added 11 caller routes from Fort Lauderdale and announced a "status match" for Spirit Frequent Flyers.

For a constricted time, JetBlue is awarding Spirit Airlines loyalty members equivalent presumption astatine JetBlue.

Edited by Alain Sherter

In: