The two tech brands with the most satisfied customers might surprise you

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ZDNET's cardinal takeaways

• Samsung scored the apical spot successful TVs.
• HP took location the highest people among PC vendors.
• Samsung besides earned the apical people for vacuum cleaners.

Shopping for a caller electronic device oregon appliance tin beryllium a challenge. You not lone privation to prime the close merchandise for your circumstantial needs, but besides take 1 that's reliable and respected among different buyers. Before you acquisition your adjacent gadget, you whitethorn privation to spot what the folks astatine the American Customer Satisfaction Index (ACSI) person to say.

The apical brands for lawsuit satisfaction

In a caller study released Tuesday, ACSI picked the apical brands for lawsuit satisfaction. Based connected a user poll, the American Customer Satisfaction Index (ACSI) Household Appliance and Electronics Study 2025 looked astatine user opinions astir TV, PC, and household appliance brands. So, which companies came retired connected top?

TVs

Among tv buyers, Samsung led the way with an ACSI people of 83 retired of 100. ACSI said that Samsung continues to beryllium a pioneer astatine cutting-edge technology and setting the standard successful the higher-end and higher-priced TV category.

Tied for 2nd spot were Hisense and Vizio, each with a people of 82. These 2 companies are grabbing much customers successful the US by forming relationships with retailers and offering precocious worth for the money. Tied for 3rd were LG and TCL, with scores of 81. Bringing up the rear among the apical vendors was Sony with an ACSI people of 80.

Also: The champion TVs to bargain successful 2025

The idiosyncratic scores remained mostly accordant from twelvemonth to year, ACSI explained. The highest marks screen circumstantial attributes for TVs, including representation quality, durability, easiness of setup, and easiness of utilizing the remote. The little marks origin successful the result of work repairs, the courtesy and helpfulness of technicians, repair timeliness, and telephone halfway satisfaction.

PCs

In the PC market, HP was the person with a people of 83, stealing the apical spot from Apple, which garnered a people of 82. Here, HP outshined its rivals successful wide restitution owed to its prime products and beardown worth for the money, ACSI said.

Also astatine 82, Dell showed a 3% betterment from past year, helping it necktie with Apple for 2nd place. Samsung and Lenovo were deed by humble declines, earning scores of 81 and 79, respectively. Also showing tiny declines, Amazon with its tablet lineup grabbed a people of 78, portion Asus came successful astatine 76. Rounding retired the battalion were Microsoft with a people of 76, and last-place Acer astatine 75.

Also: The champion laptops of 2025

Among circumstantial types of devices, desktop PCs earned a restitution people of 84, a summation of 2% from past year. The people for laptops stayed the aforesaid astatine 81. Lower down the list, tablets merited a people of lone 77, a driblet of 5% from past year.

"The effort to harness caller technology, cater to increasing lawsuit demands, and vie with different planetary leaders has led to precocious ratings crossed astir each the idiosyncratic characteristics measured successful the survey," ACSI said. "Computer plan leads the way, followed intimately down by the availability of bundle oregon applications and graphics/sound quality. Meanwhile, telephone halfway restitution is the lowest-rated facet of the PC idiosyncratic experience."

Vacuums

For the archetypal time, the survey besides measured restitution with vacuum cleaners. Here, Samsung was again successful the pb with an ACSI people of 82, followed by Shark astatine 81, Bissell astatine 80, and Dyson besides astatine 80. iRobot's Roomba robotic vacuum cleaner scored 78, up of Dirt Devil and Eureka astatine 77 apiece. Electrolux and Hoover tied for past spot with ACSI scores of 76.

Also: The apical 10 robot vacuums ZDNET readers are buying successful 2025

For this category, easiness of cognition was the apical benchmark. The easiness of emptying the canister oregon particulate collector was fixed precocious marks, particularly since immoderate models present travel with self-cleaning features. Vacuum cleaner owners besides appreciated the easiness of getting their units serviced and the result of the repair work. The timeliness of the repair ranked somewhat lower, portion the courtesy and helpfulness of the technician were lowest connected the list.

The ACSI Household Appliance and Electronics Study 2025 was based connected 16,205 completed surveys. Customers were chosen astatine random and contacted via email betwixt July 2024 and June 2025.