Southwest Airlines’ new policy will affect plus-size travelers. Here’s how

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Southwest Airlines volition soon necessitate travelers who can’t acceptable wrong the armrests of their spot to wage for an other 1 successful advance, portion of a drawstring of caller changes the bearer is making.

The caller regularisation goes into effect Jan. 27, the aforesaid time Southwest starts assigning seats.

Currently, plus-size passengers tin either wage for an other spot successful beforehand with the enactment of getting that wealth backmost later, oregon they tin petition a escaped other spot astatine the airport. Under the carrier’s caller policy, a refund is inactive imaginable but nary longer guaranteed.

In a connection Monday, Southwest said it is updating immoderate of its policies arsenic it prepares for assigned seating adjacent year.

“To guarantee space, we are communicating to Customers who person antecedently utilized the other spot argumentation that they should acquisition it astatine booking,” the connection said.

It marks the latest alteration astatine Southwest, which had agelong been known for letting its passengers prime their ain seats aft boarding the plane, and for letting their bags alert for free, which ended successful May. Those perks were cardinal to differentiating the fund bearer from its rivals.

Southwest says it volition inactive refund a 2nd summons nether its caller argumentation for other seating if determination is astatine slightest 1 unfastened spot connected the formation erstwhile it departs, and if some of the passenger’s tickets were purchased successful the aforesaid booking class. The rider besides needs to petition the refund wrong 90 days of the flight.

The hose has struggled precocious and is nether unit from activistic investors to boost profits and revenue. The hose besides said past twelvemonth that it would complaint customers other for much legroom and connection red-eye flights.

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