Mexico City's 'Xoli' Chatbot Will Help World Cup Tourists Navigate the City

The Government of Mexico City has launched Xoli, a chatbot that volition supply accusation connected services, tourism, and taste offerings. It's disposable present via WhatsApp successful some English and Spanish.

The level was designed to conscionable the request of the millions of visitors expected to get during the 2026 FIFA World Cup. However, the authorities guarantee that the instrumentality volition stay progressive erstwhile the sporting lawsuit is over, with the purpose of promoting economical activities and facilitating entree to nationalist services successful the capital.

In a property conference, Clara Brugada, caput of the Mexico City government, stated that Xoli “will beryllium the technological instrument that volition let america to nexus culture, tourism, recreation, and amusement with the population.”

Chat With Xoli

The instrumentality was developed wholly by the capital's government, arsenic a effect of the collaboration betwixt the Digital Agency for Public Innovation and the section Ministries of Tourism and Culture.

The chatbot is already disposable connected mobile devices and volition run continuously, 7 days a week, 24 hours a day. To usage it, conscionable unfastened WhatsApp, commencement a chat with the fig 55 6565 9395, and nonstop the connection “Hola.”

Xoli (pronounced sho-lee) volition instantly inquire if you privation to proceed successful English oregon Spanish. After selecting the preferred language, users volition beryllium capable to entree a paper with assorted categories of information, including culture, tourism, gastronomy, and mobility, oregon conscionable inquire a question astir thing successful the city.

In the discourse of the 2026 World Cup, determination volition beryllium a circumstantial conception with accusation astir the competition, including peculiar events, lucifer details, broadcasts of games successful nationalist places, and summons acquisition options.

The capital's authorities highlighted that this exertion contributes to the city's consolidation arsenic “a much innovative and accessible city,” by speeding up entree to authoritative information, offering timely responses and strengthening tourism promotion strategies.

Alejandra Frausto, caput of Mexico City's Ministry of Tourism, pointed retired that adjacent to 3,000 tourist, recreational, and taste activities are carried retired regular successful the capital. In seasons of precocious demand, this fig tin summation to 5,000 events a day. “Translating this information into reliable and accessible accusation involves a large effort, but it is present imaginable acknowledgment to this chatbot,” helium says.

A Good Sport

The motorboat of Xoli adds to the technological efforts driven by the national authorities to crook the upcoming World Cup into an motor of improvement for commerce, sports, tourism, and civilization passim the country.

Late past year, Mexican president Claudia Sheinbaum presented the Mexico 2026 Social World Cup plan, which calls for much than 177 festivities and 5,000 activities linked to the tournament, arsenic good arsenic 74 tournaments and shot cups aimed astatine students, workers, and the wide public. The programme besides includes astir 1,500 actions wrong the Vive Saludable (Live Healthy) initiative, aimed astatine promoting steadfast lifestyles, arsenic good arsenic the rehabilitation of 4,200 nationalist sports fields and spaces.

Among the actions announced is the creation of the Conoce México app developed jointly by the Agency for Digital Transformation and Telecommunications (ATDT) and the Ministry of Tourism. This app volition let fans, some nationalist and foreign, to get updated accusation connected matches, venues, routes, services, and taste activities.