FTC to refund more than $47 million to consumers allegedly deceived by Invitation Homes

The Federal Trade Commission said Wednesday that it volition nonstop a full of $47.2 cardinal successful refunds to hundreds of thousands of consumers who the bureau alleges were deceived by Invitation Homes, the largest single-family location leasing institution successful the U.S.

Invitation Homes agreed to contented the refunds arsenic portion of a settlement with the FTC, which sued the Dallas-based institution successful 2024. Regulators alleged successful the suit that Invitation Homes deceived consumers astir leasing costs, charged undisclosed junk fees, failed to inspect homes earlier residents moved successful and withheld tenants' information deposits aft they moved out.

Invitation Homes did not instantly respond to a petition for comment. As of December 2025, the publically traded institution owned oregon managed much than 110,000 properties crossed the U.S., according to a fiscal disclosure.

Who is eligible for a refund?

The FTC said it volition message payments to 444,131 consumers who paid Invitation Homes $45 oregon much successful fees oregon charges betwixt January 2021 and September 2024. 

The bureau advised recipients to currency their checks wrong 90 days of receipt. Delivery dates volition alteration depending connected wherever a idiosyncratic lives, an FTC spokesperson said.

Anyone with questions astir refunds tin interaction Rust Consulting toll-free astatine 800-804-6915 oregon by email astatine info@InvitationHomesRefund.com.

How overmuch volition consumers get?

The FTC spokesperson told CBS News that refund amounts volition beryllium based connected a fig of factors, including the fig of eligible recipients and however overmuch they paid for covered fees and charges. Based connected the colony amount, eligible consumers volition person an mean outgo of $106.

Consumers who person already received a recognition oregon refund from Invitation Homes are not eligible for a payment.

What was Invitation Homes accused of?

The FTC's 2024 suit alleged that Invitation Homes advertised location rental prices that failed to disclose the outgo of mandatory junk fees, which the bureau said could adhd up to $1,700 each year. 

Invitation Homes besides collected much than $18 cardinal successful exertion fees for deceptively priced rental houses, according to regulators. These mandatory fees, which were allegedly presented to consumers arsenic service, inferior and net charges, were "highly profitable for Invitation Homes," the FTC said.

The bureau besides alleged that Invitation Homes engaged successful different unlawful behavior, specified arsenic charging renters for mean wear-and-tear and damages that existed earlier they moved in.

As portion of the settlement, Invitation Homes volition beryllium required to intelligibly disclose its leasing prices, grip information deposit refunds reasonably and amend different practices, the FTC said.

Edited by Alain Sherter