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The caller owners of VPN supplier VPNSecure person drawn ire aft canceling beingness subscriptions. The owners told customers that they didn’t cognize astir the beingness subscriptions erstwhile they bought VPNSecure, and they cannot grant the purchases.
In March, complaints started appearing online astir beingness subscriptions to VPNSecure nary longer working.
The archetypal nationalist effect Ars Technica recovered came connected April 28, erstwhile beingness subscription holders reported receiving an email from the VPN supplier saying: “To proceed providing a unafraid and high-quality acquisition for each users, Lifetime Deal accounts person present been deactivated arsenic of April 28th, 2025.”
A transcript of the email from “The VPN Secure Team” and posted connected Reddit notes that VPNSecure had antecedently deactivated accounts with beingness subscriptions that it said hadn’t been utilized successful “over 6 months.” The connection noted that VPNSecure was acquired successful 2023, “including the technology, domain, and lawsuit database—but not the liabilities.” The email continues:
Unfortunately, the erstwhile proprietor did not disclose that thousands of Lifetime Deals (LTDs) had been sold done platforms similar StackSocial.
We discovered this lone months later—when a ample information of our resources were strained by these LTD accounts and precocious enactment measurement from users, who done portion of the database, provided nary sustaining income to assistance america amended and support the service.
VPNSecure is offering affected users discounted caller subscriptions for either $1.87 for a period (instead of $9.95), $19 for a twelvemonth (instead of $79.92), oregon $55 for 3 years (instead of $107.64). The deals are disposable until May 31, per the email.
This week, users reported receiving a follow-up email from VPNSecure providing much details astir wherefore it made its bold and abrupt move. Screenshots of the email shared connected Reddit accidental that the acquisition by InfiniteQuant Ltd. (which is simply a antithetic institution than InfiniteQuant Capital Ltd., an InfiniteQuant Capital rep told Ars via email) was “an plus lone deal.”
A VPNSecure typical claimed connected the reviews tract Trustpilot that the existent owners “did not summation entree to the lawsuit database until months” aft the acquisition. According to VPNSecure’s owners, their acquisition netted them “the tech, the brand, and the infrastructure/technology—but nary of the company, contracts, payments, oregon obligations from the erstwhile owners.”
The existent owners said they didn’t writer the seller due to the fact that “a firm suit would’ve outgo much than the full acquisition of the business.”
VPNSecure besides apologized to immoderate customers who felt caught disconnected defender by the changes, noted their backlash, and thanked those who purchased caller subscriptions.
The email’s authors claimed that they could person chosen to unopen down VPNSecure aft learning astir the beingness subscriptions but “chose the hard path.” They besides emphasized they “never will” merchantability beingness subscriptions.
Unaware of Lifetime Subscriptions
Customers person been incredulous astir VPNSecure's owners not knowing astir the purchased beingness subscriptions earlier buying the company. The firm's email to customers this week said the existent owners reviewed six to 12 months of VPNSecure’s anterior “financials” earlier making the purchase, but the listing, nett and nonaccomplishment statements, and communications ne'er mentioned beingness deals.
The email included a nexus to a VPNSecure income listing dated April 2023 that shows an “estimated valuation” of $282,090–$344,770 and doesn’t notation beingness subscriptions.
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